Privacy Policy
Your privacy matters at v7v. This policy explains exactly what data we collect, how we use it, and the controls you have over your personal information.
1. Introduction
This Privacy Policy ("Policy") sets out how v7v ("v7v", "we", "us", "our") collects, uses, stores, shares and protects the personal data of players and visitors ("you", "User") who access the v7v website at https://v7v.onl and use any of our associated services, games and features (collectively, the "Services").
We are committed to handling your personal data with care, transparency and integrity. By registering an account on v7v or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the agreement between you and v7v. If you do not agree with any part of this Policy, you should discontinue use of the Services.
We may update this Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available at https://v7v.onl/privacy-policy. We encourage you to review this page periodically. Material changes will be communicated by updating the "Last updated" date shown above.
Privacy at a Glance
256-bit SSL
All data in transit is encrypted using industry-standard SSL technology.
No Data Sales
We never sell your personal data to third-party advertisers or brokers.
KYC Only When Required
Identity documents are requested only for withdrawal verification purposes.
Your Controls
You can request access, correction or deletion of your data at any time.
Direct Contact
Reach our privacy team at [email protected] for any data-related queries.
Bangladesh-First
Data practices are tailored for players across Dhaka, Chittagong, Sylhet and beyond.
2. Data We Collect
v7v collects personal data that is necessary to provide the Services, comply with legal obligations, prevent fraud and improve the player experience. The categories of data we collect are described below.
Information You Provide When Signing Up
When you create a v7v account, we collect:
- Full legal name
- Date of birth (to verify you are 21 years of age or older)
- Email address
- Residential address (city, district, Bangladesh)
- Mobile phone number
- Username and encrypted password
Documents Submitted for Withdrawal Verification
To comply with anti-money-laundering obligations and verify your identity before processing withdrawals, we may request:
- National ID card, passport or driving licence (front and back)
- Proof of address — utility bill or bank statement dated within the last three months
- Proof of payment method ownership (e.g., screenshot of bKash, Nagad or Rocket wallet)
- Selfie photograph for liveness checks where applicable
Deposit and Withdrawal Records
We record details of every financial transaction you make on v7v, including:
- Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
- Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, card)
- Transaction timestamps (recorded in Bangladesh Standard Time, UTC+6)
- Transaction reference numbers and status
Automatically Collected Data
When you use the Services, we automatically collect certain technical information, including:
- IP address and approximate geographic location (city level)
- Device type, operating system and browser version
- Session start and end times
- Pages visited, games played and features used
- Referring URL (the page that directed you to v7v)
- Cookie identifiers and similar tracking technologies (see Section 7)
Messages and Support Interactions
If you contact our support team via email or any in-platform messaging feature, we retain a record of that correspondence, including the content of messages, attachments and any resolution actions taken. This data is used to improve service quality and to maintain an accurate account history.
3. How We Use Your Data
v7v processes your personal data only for lawful, specified and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity |
| Processing deposits and withdrawals | Contractual necessity |
| Identity and age verification (21+) | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interest |
| Customer support and complaint handling | Contractual necessity |
| Sending transactional notifications | Contractual necessity |
| Sending promotional communications | Consent (opt-in only) |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Legal and regulatory compliance | Legal obligation |
4. Data Sharing & Disclosure
v7v does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We share data only in the circumstances described below, and only to the minimum extent necessary.
bKash, Nagad, Rocket, Upay and Banking Partners
To process your deposits and withdrawals, we share the necessary transaction details with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card networks Visa and Mastercard. These partners process data under their own privacy policies and are contractually required to handle your information securely.
Third-Party Game Studios
Games on v7v are powered by certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These studios may receive limited session data (such as a pseudonymous player ID, currency and wager amounts) strictly for the purpose of delivering the game experience and ensuring fairness audits. No directly identifiable personal data such as your full name or contact details is shared with game studios.
Compliance Disclosures
We may disclose personal data to law enforcement agencies, regulatory bodies or other competent authorities where we are required to do so by law, court order or other binding legal process. We will notify you of any such disclosure request where we are legally permitted to do so.
Technical and Operational Partners
We engage third-party vendors to assist with hosting, security, analytics, customer support tooling and KYC verification. These vendors act as data processors on our behalf and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than providing services to v7v.
5. Data Retention
v7v retains your personal data for as long as your Account is active and for a reasonable period thereafter as required to fulfil the purposes described in this Policy or to comply with applicable legal, regulatory, tax or accounting obligations.
Active and Closed Accounts
Account registration data is retained for the duration your Account is active plus a minimum of five (5) years following Account closure. This retention period is necessary to comply with anti-money-laundering regulations and to resolve any disputes that may arise after closure.
Transaction Histories
All deposit and withdrawal records are retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping obligations. These records may be used for audit purposes, regulatory reporting and dispute resolution.
Identity Verification Files
Identity and address verification documents are retained for a minimum of five (5) years from the date of submission or from the date of Account closure, whichever is later. Documents are stored in encrypted form on secure servers. After the retention period expires, documents are securely destroyed.
6. Data Security
v7v implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. While no system is completely immune to risk, we continuously review and improve our security practices.
In-Transit and At-Rest Protection
All data transmitted between your device and the v7v Platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases — including passwords and KYC documents — is encrypted at rest using industry-standard encryption algorithms.
Internal Data Access Restrictions
Access to your personal data within v7v is restricted to authorised personnel who need it to perform their job duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
Incident Management
In the unlikely event of a personal data breach, v7v will assess the risk to affected individuals and take immediate steps to contain and remediate the breach. Where required, affected players will be notified without undue delay, along with information about the nature of the breach and the steps being taken to address it.
7. Cookies & Tracking Technologies
v7v uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and gather anonymised analytics data that helps us improve the Services.
Required for Platform Operation
These cookies are strictly necessary for the Platform to function. They enable core features such as Account login sessions, security tokens and language preferences. These cookies cannot be disabled without impairing the functionality of the Services.
Platform Performance Monitoring
We use anonymised analytics cookies to understand how players interact with the v7v Platform — for example, which pages are visited most frequently, how long sessions last and which features are used. This data is aggregated and does not identify you personally. It helps us optimise game layouts, improve loading speeds and enhance the overall player experience.
Your Cookie Choices
You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies or receive a notification before a cookie is stored. Please note that disabling essential cookies will affect Platform functionality and may prevent you from logging into your Account.
8. Your Data Rights
As a v7v player, you have a number of rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days.
Request a Copy of Your Data
You have the right to request a copy of the personal data that v7v holds about you. We will provide this in a structured, commonly used format. We may ask you to verify your identity before fulfilling an access request.
Correct Inaccurate Data
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain Account details directly within your Account settings panel.
Request Deletion of Your Data
In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as financial record-keeping) even after your Account is closed. We will inform you of any data we are unable to delete and the reason for retention.
Limit How We Use Your Data
You have the right to object to or request restriction of certain types of processing, including processing based on our legitimate interests. Where you object to processing for direct marketing purposes, we will stop using your data for that purpose immediately upon receipt of your objection.
Transfer Your Data
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to have it transmitted directly to another controller where technically feasible.
9. Protection of Minors
10. Contact & Complaints
If you have any questions, concerns or complaints about how v7v handles your personal data, or if you wish to exercise any of your data rights, please contact our privacy team. We are committed to resolving all data-related queries promptly and fairly.
Privacy Contact Details
Email: [email protected] (plain text — not a clickable link)
Response time: within 30 days of receipt of a verified request
Operating hours: 7 days a week, Bangladesh Standard Time (BST, UTC+6)
Escalation Process
If you are not satisfied with our response to your privacy query, you may escalate the matter by writing to our senior compliance team at the same email address, marked clearly as "Privacy Complaint — Escalation". We will acknowledge escalated complaints within five (5) business days and aim to provide a final response within thirty (30) days of escalation.
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